We aim to respect your privacy and dignity at all times. Please speak out, or speak to the supervisor or Registered Manager if your privacy or dignity is not being respected.

Service User’s privacy:

·     All Service Users have the right to be alone or undisturbed and to be free from public attention or intrusion into their private affairs. The staff of The Agency are guests in the Service User’s residence.

·     Staff will enter a Service User’s property and rooms within the property only with express consent.

·     Staff of The Agency respect the rights of Service User’ to make telephone calls without being overheard or seen by a worker.

·     Records will be designed, used and stored so as to assure privacy. Legislative controls over records, such as the Data Protection Act, will be adhered to, and the Service User’s explicit permission in writing will be sought before information is passed to any person other than those directly concerned with the Care of the Service User.

·     Records will be made available to the Service User’s principal Carer and family according to the wishes of the Service User.

Service User’s dignity

·     Your dignity is a matter of prime importance to us, and all staff receive training in this area.

·     You will be asked for the name by which you wish to be addressed, and this name will be recorded on your Service User Plan and used by all staff. You are perfectly entitled to ask that your principal carers use one name, and others use another name. The level of familiarity is under your control. In the absence of information to the contrary, staff will address you formally, using your title and surname.

·     Staff are trained to be sensitive to your feelings when in company.

·     The Agency seeks to reduce any feelings of vulnerability which Service Users may have as a result of disability or illness.